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Billing - Frequently Asked Questions

Questions About My Bill

Does Providence Anesthesiology Associates accept my insurance?

We are in-network with most major private and government carriers (BCBS, Cigna, Aetna, Medicare, Medicaid, and VA). Unfortunately, at this time we are out of network with United Healthcare (UHC). After a partnership of twenty-plus years, UHC unilaterally terminated our long-standing contract effective March 1, 2020, without a good reason. Since that time, we have been diligently attempting to negotiate in good faith with UHC to regain in-network status. If you are a UHC patient and would like to know more, click the link below to learn about how our billing team is helping patients through this situation Click Here.

Most importantly, we provide service without regard for the patient’s insurance coverage (or lack thereof) and seek to minimize any economic harm to our patients. Our billing team is available to assist with any financial concerns.

I gave my insurance information to the hospital/surgery center, is that all I need to do?

Yes, if you provided the most up-to-date insurance information then we will be able to submit a claim directly to your insurance carrier. If your insurance information is different from what you gave the hospital/surgery center, please contact our Billing Department at (704) 749-5801 (press 3) or fill out our Contact Request Form to update your insurance so we can file a corrected claim.

Why are there two charges/bills that look the same?

Anesthesia is most often provided by an anesthesia care team; this includes an anesthesiologist (MD/DO) and a certified registered nurse anesthetist (CRNA). Some insurance carriers require the Anesthesiologist and CRNA charges to be on two separate bills. This does not mean you have been charged twice or have a duplicate bill for anesthesia services, but rather that the total amount you are required to pay has been divided in half and assigned to each member of your team equally.

I received a statement showing my payment was past due but I already paid. Did you receive my payment?

At times, the reminder statements we send are in the mail before your payment is processed. Please check the date on the statement and the date you submitted the payment. If you want to confirm the payment was processed and see if there remains any balance on your account, please feel free to reach out to us at (704) 749-5801 (press 3) or fill out our Contact Request Form.

Can I receive a discount if I am having trouble paying?

PAA is required by federal and state laws to bill patients for their portion of the balance after it has been assigned by the insurance company. If you’re unable to pay due to financial hardship, please contact our Billing Department at (704) 749-5801 (press 3) or fill out our Contact Request Form to discuss your account options with us.

How long does it take for the insurance company to process my claim?

Insurance companies usually take around 4 to 6 weeks to process clams, depending on the carrier.

What if I still have more questions?

If you still have questions about your bill we are happy to assist. Please contact our Billing Department at (704) 749-5801 (press 2 and then when prompted press 3), or use our chat feature at the bottom right corner of this page (available M-F 9AM-4PM) or fill out our Contact Request Form.